Refund Policy

Effective Date: 3/22/2026

This Refund Policy applies to all purchases made through Zloth, including Premium subscriptions and one-time credit packs.

14-Day Refund Window

• You may request a full refund within 14 days of a subscription or credit pack purchase.
• To request a refund, contact us at support@zlothai.com with your account email and a brief reason for the request.

How Refunds Are Processed

• Refunds are issued to the original payment method via Stripe.
• Processing typically takes 5–10 business days depending on your bank or card issuer.

Effect on Credits

• When a refund is processed, any remaining unused credits from the refunded purchase are removed immediately.
• Credits that have already been used prior to the refund are not recoverable.

Subscriptions

• Subscription refunds include cancellation of the subscription.
• Access to premium features continues until the refund is fully processed.

After the 14-Day Window

• After 14 days, payments are non-refundable except where required by applicable law.
• You can still cancel your subscription at any time via the Stripe Billing Portal. Cancellations take effect at the end of the current billing period.